Hi. I have had inadequate heat/hot water for many weeks. LL has thermostat set to turn off during weekday day hours ("I'm not paying for heat while people are at work"), sleeping hours, and weekend afternoons ("it will stay warm enough"). Thermostat is in a lockbox. LL also has the hot water temp set to ~92 degrees. She ignored my certified letter. I have made several complaints to HPD. HPD responded to the initial one after 5 days by showing up to my apartment unannounced while I was at work. The inspector called me while in front of my building and informed me that since I was not home, he would close the complaint. I explained to him that I had not heard from my LL.
I quickly opened another complaint, but for some reason that one was then closed. I spoke to my HPD Borough Service Center. Someone there advised me to open another complaint, so I did. The next day, HPD said someone should come on Monday (today) to inspect. I stayed home from work today waiting in the cold, and at the end of the day, I realized that my third complaint had been closed the same day I last spoke to the Borough Service Ctr.
I called 311, who told me that someone IN MY APARTMENT had reported that the problem was fixed. I do not have roommates! I made another complaint today, but is this process likely futile? HPD is currently not doing scheduled appts for heat/hot water due to high demand.
Other facts: unregulated; 3-unit building (yet not registered w/ HPD); month to month.