Hello,
Our LL has decreased the front desk presence dramatically over the years and last weekend a severe physical assault happened in our lobby with no attendant present to help. Still, the LL refuses to add more hours to the front desk position.
Notably, LL checked off "Front Desk/Secretarial" option on our building's Initial Building Services Registration Form, however I have not been able to find any legal requirements or definitions for what a "Front Desk/Secretarial" role entail. It seems to only be mentioned once in the RS laws in regards to housing accommodations in hotels (we are not a hotel).
Is "Front Desk/Secretarial" assumed to be 24 hour role based on the missing "hours provided" option for it on the form? If so, we could file a building-wide service decrease.
Any insight would appreciated.