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Posted by John Q. on April 02, 2001 at 18:40:47:

In Reply to: Re: Dialing DHCR posted by Ace on April 02, 2001 at 13:48:03:

Well, this was not a question of not being answered within two rings. Like it or not, we're all used to being put on hold. But I was talking about the phones simply not working for several days at least, and possibly more than a week, greeting callers with a busy signal. One tenant I know called over and over in the course of a day, at one point using an automatic dialer for more than an hour, and never got a response. DHCR needs to improve its system of communicating with the public (though as I said before, some employees there are quite helpful once you get through).

: There are a lot of LL/tenant issues out there that need to be addressed and only so many phone lines that can personally answer your call within two rings.

: : Anybody else having trouble getting through to the DHCR rent info line? I tried several times this week, and kept getting a message that repairs might cause delays until March 16 (two weeks ago) followed by a busy signal. Finally, I called the commissioner's office to complain, and they had some extremely helpful person from the rent info office call me back with what I needed.

: : If you need to call them this week, I suggest starting with the usual number, (718) 739-6400. If that doesn't work, call (212) 480-6732 and ask for the commissioner's office. Maybe if enough people call, they'll fix their phone system. Calling your DHCR borough office might work too (on their web site or in your phone book's NY state listings under Housing and Community Renewal.)

Follow Ups:

• Re: actually, it wasn't just two rings: so, email DHCR link 04/03/01 (1)
  • Re: actually, it wasn't just two rings: so, email DHCR gary 04/03/01 (0)

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Comments:
: Well, this was not a question of not being answered within two rings. Like it or not, we're all used to being put on hold.  But I was talking about the phones simply not working for several days at least, and possibly more than a week, greeting callers with a busy signal.  One tenant I know called over and over in the course of a day, at one point using an automatic dialer for more than an hour, and never got a response. DHCR needs to improve its system of communicating with the public (though as I said before, some employees there are quite helpful once you get through).


: : There are a lot of LL/tenant issues out there that need to be addressed and only so many phone lines that can personally answer your call within two rings.

: : : Anybody else having trouble getting through to the DHCR rent info line?  I tried several times this week, and kept getting a message that repairs might cause delays until March 16 (two weeks ago) followed by a busy signal.   Finally, I called the commissioner's office to complain, and they had some extremely helpful person from the rent info office call me back with what I needed.

: : : If you need to call them this week, I suggest starting with the usual number, (718) 739-6400.  If that doesn't work, call (212) 480-6732 and ask for the commissioner's office.  Maybe if enough people call, they'll fix their phone system.  Calling your DHCR borough office might work too (on their web site or in your phone book's NY state listings under Housing and Community Renewal.) 


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