George E. Pataki, Governor Joseph H. Holland, Commissioner
A publication of New York State
Division of Housing and Community Renewal
Office of Rent Administration
ETPA Fact Sheet #5 - Heat and Hot Water
For most of the housing subject to ETPA, an owner must provide heat and
hot water as a required service. If an owner is not obligated to provide heat
and/or hot water, or the heat and/or hot water is paid for by the tenant,
tenants should make sure that their guidelines increase is appropriate. The
local Guidelines Board may have issued a separate guideline for those
Owners of rental housing in ETPA municipalities must supply heat from
October 1 through May 31 to tenants in multiple dwellings.
While the heat and hot water requirements vary in these municipalities,
they all require owners to supply heat from October 1 through May 31 to
tenants in multiple dwellings if outdoor temperatures fall below 55 degrees
In Nassau County, each apartment must be heated between 6 a.m. and 10
p.m. to a temperature of at least 68 degrees Fahrenheit, and between 10 p.m.
and 6 a.m. to a temperature of at least 65 degrees Fahrenheit.
In Westchester County, each apartment must have an inside temperature of
68 degrees Fahrenheit from 6 a.m. to 10 p.m., from 10 p.m. to 6 a.m. an
apartment must be heated to 60 degrees Fahrenheit.
In Rockland County, each apartment must have an inside temperature of 68
degrees Fahrenheit at all times.
The Hot Water temperature requirement for Nassau and Rockland County is
120 degrees Fahrenheit. In Westchester County, the individual municipalities
determine the temperature requirement. To report a complaint for lack of heat
or hot water, contact the local municipal Building Department or the County
Health Department. If conditions persist over a sustained period of time, a
decreased service complaint may be filed with the local DHCR rent office on
Individual Tenant Statement of Complaint of Decrease in Services [DHCR form
RA-81] for an individual apartment, or Statement of Complaint of a Decrease in
Building-Wide Services [DHCR form RA-84] for a building wide complaint.
For more information or assistance, call or visit your local District Rent
Office, or contact your County Health Department or Municipality Building
Department at the numbers that follow.
50 Clinton St. 6th Fl.
Hempstead, NY 11550
94-96 North Main St.
Spring Valley, NY 10977
55 Church St.
White Plains, NY 10601
COUNTY HEALTH DEPARTMENTS
Nassau (516) 535-3410
Westchester (914) 285-5100
Rockland (914) 354-0200
MUNICIPALITY BUILDING DEPARTMENTS
Westchester, Rockland (all 914 area codes)
Eastchester 793-5800 Peekskill 737-3400
Greenburgh 935-1565 Harrison 835-2000
Mamaroneck 698-7996 Dobbs Ferry 643-2203
Mamaroneck Village 381-5506 Hastings-on Hudson 478-3402
Mount Vernon 668-2200 Haverstraw 352-1100
New Rochelle 654-2095 Spring Valley 352-1100
North Tarrytown 631-0233 Irvington (call Town Hall)
Tarrytown 631-0060 Pleasantville 769-1961
White Plains 682-4269 Mt. Kisco (call Town Hall)
Yonkers 963-3980 Larchmont 834-4349
Nassau (all 516 area codes)
Town of North Hempstead 627-0590 Russell Gardens 482-8246
Baxter Estates 767-0096 Thomaston 482-3110
Cedarhurst 295-5770 Glen Cove 676-2000
Floral Park 326-6300 Long Beach 431-1000
Freeport 378-4000 Great Neck 482-0019
Great Neck Plaza 482-4500 Hempstead 489-3400
Lynbrook 599-8300 Mineola 746-0750
Rockville Centre 766-0300