George E. Pataki, Governor         Joseph H. Holland, Commissioner

                   A publication of New York State
               Division of Housing and Community Renewal
                      Office of Rent Administration

                   Fact Sheet #15 - Heat and Hot Water
                             [Revised 2/96]

    By law, building owners must provide all tenants with the following levels
of heat and hot water:

    Heat (During the heating season, October 1 through May 31)

    *  Between 6 a.m. and 10 p.m., heat must register at least 68 degrees
       Fahrenheit when the outside temperature falls below 55 degrees;

    *  Between 10 p.m. and 6 a.m., heat must register at least 55 degrees
       Fahrenheit when the outside temperature falls below 40 degrees.

    Hot Water (24 hours a day, 365 days a year)

    *   Hot water must register at or above a constant temperature of 120
        degrees at the tap.

    The New York State Division of Housing and Community Renewal (DHCR) is
authorized to reduce the rent of any rent regulated apartment when these
required heat and hot water services are not maintained. Tenants may file a
"Tenant's Application for Rent Reduction based upon the Owners Failure to
Provide and Maintain Heat and/or Hot Water Service(s)" (DHCR Form HHW-1). If
more than one tenant wishes to file a complaint, the tenants must attach a
schedule to the HHW-1 form or file "Statement of Complaint of Decrease in
Building-Wide Services" (DHCR Form  RA-84). If the owner is found by DHCR to
have failed to provide adequate heat or hot water, a rent reduction shall be
ordered for NYC rent stabilized apartments, or may be ordered for rent
stabilized apartments outside NYC and rent controlled apartments statewide;
and the owner will be prohibited from collecting any additional rent increases
until the service is restored. In rent controlled apartments no fuel
surcharge may be collected until one year after DHCR issues an order finding
that services are restored.

    Rent controlled and rent stabilized tenants in New York City with heat
and/or hot water complaints should call the NYC Central Complaint Bureau's Hot
Line (212) 824-4328.

    A NYC Code Enforcement inspector will investigate your complaint and either
issue a building violation or order emergency repairs to restore the services if
they find the owner is not providing them.

    For more information or assistance, call the DHCR Rent InfoLine (718) 739-
6400, or visit your Borough or County Rent Office.

92-31 Union Hall Street
4th Floor
Jamaica, NY 11433
(718) 739-6400

250 Schermerhorn Street
3rd Floor
Brooklyn, NY 11201

Upper Manhattan
163 W. 125th Street
5th Floor
New York, NY 10027
North side of 110th St. and above

Nassau County
50 Clinton Street
6th Floor
Hempstead, NY 11550

Westchester County
55 Church Street
White Plains, NY 10601

Lower Manhattan
156 William Street
9th Floor
New York, NY 10038
South side of 110th St. and below

1 Fordham Plaza
2nd Floor
Bronx, NY 10458

Staten Island
60 Bay Street
7th Floor
Staten Island, NY 10301

Rockland County
94-96 North Main Street
Spring Valley, NY 10977

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